When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to the Terms & Conditions and Policy. When you place your Order online or by phone we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then process your credit card, including fraud investigation with the bank, check product availability and contact you with a further email detailing the estimated processing time and shipping date. If the order is not accepted for any reason, will also let you know by email right away.

Mail orders require clearance of check or money order payment with third party financial institution PRIOR to processing of order. This process can add 3-7 days or more to the standard order processing time.

DROPSHIPHAIR.COM may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.

All new Orders are deemed separate and each is treated individually. For new account holders (accounts with less than 3 successful orders on file), the shipping address MUST match the billing address. Otherwise, identity verification may be required to complete your order. Details are sent in such event via e-mail.

INTERNATIONAL ORDERS

Yes, we ship to ALL destinations worldwide! International orders may be accepted on-line or by mail only. We do NOT accept phone orders for international customers.

PRICE

The price for each Product is shown on DROPSHIPHAIR.COM. We always try to make sure that the prices on DROPSHIPHAIR.COM are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or canceling it. (If we are unable to reach you within 48 hours, we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. Prices are quoted on DROPSHIPHAIR.COM in US Dollars - outside the US your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that both charges and refunds are in US Dollar and DROPSHIPHAIR.COM cannot be held responsible for any loss due to exchange rate fluctuations.

Non-US customers are responsible for Import Duty/Tax in their respective countries. Sorry, we cannot advise you of what these costs will be - please consult your local customs office for more information.

PAYMENT

You must authorize payment for your Order before it can be processed and you can do so by credit card or debit card (MasterCard, Visa, American Express, Discover). To ensure your 100% secure online shopping experience, your credit/debit card details are be encrypted and protected on secured processing systems. Money Orders and checks are accepted for mail orders only from US customers only. Payments must be cleared by financial institution, which may require 3-7 business days or more. In the event of a returned check: There is a $35 fee for all returned checks. If your check is returned for any reason, you must submit another form of payment to cover the order total, plus the fee of $35. Failure to do so will result in account termination and blocking from using our services and products in the future.

Due to the increasing threat of fraud, international customers must verify their identity before the order can be processed, EXCEPT if submitting payment via PayPal or Western Union. If you wish to payment via Visa, Mastercard, Discover, or American Express directly through our secure website, please submit the following documents: (1) government issued ID, (2) copy of front and back of card with signature, (3) phone number of card issuing bank. If these documents are not received within 48 hours of order submission, the order will be removed from our system and red-flagged for fraud. Suspected cases of fraud will be forwarded to the authorities in every instance.

Alternatively, international customers may submit payment via Western Union. If you wish to send a wire transfer via Western Union, please contact us PRIOR to submitting your order at orders@DROPSHIPHAIR.COM. We will notify you of how to complete this transaction.

DROPSHIPHAIR.COM GIFT CERTIFICATES

Gift certificates must be redeemed online at DROPSHIPHAIR.COM or within the expressed time period and cannot be used for Orders already placed. If the value of the Order exceeds the value of the DROPSHIPHAIR.COM gift certificate, the balance must be paid by credit or debit card. Unused balances will be held within the recipients account for the same period. Only one gift certificate may be used per purchase. Gift certificates have no cash value and may be used for store credit at DROPSHIPHAIR.COM only, except where otherwise explicitly expressed.

AVAILABILITY

We try to keep DROPSHIPHAIR.COM as up to date as possible but cannot guarantee that particular Product will always be available. If we can't supply a Product you will not be charged for it and we will refund or re-credit your account with the amount debited by us. All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for it.

PROCESSING TIMES

Most orders received on DROPSHIPHAIR.COM before 12noon EST any given business day, will be processed within 2-4 business days. Orders received after 12noon EST will be processed on the next business day. In some cases, in stock orders may ship on the same day or on the next business day. In-house processing time does not include the shipping time. Please plan accordingly.

Due to heavy demand, Signature Color Mix and hand-tied human hair products will require 3-7 business days for processing. Other custom products may require the same more time for processing. Rush processing is generally not available, however, customers may inquire about particular items via e-mail PRIOR to placement of the order on our online system. Due to extremely high call volumes, orders placed by phone will always be processed on the next business day. Order on-line for the fastest processing.

DELIVERY

DROPSHIPHAIR.COM delivers to destinations all around the world--anywhere USPS, UPS and FedEx delivers! You will be notified of the delivery costs automatically before you submit your credit card details. Delivery outside the US may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should contact you by telephone once your Products are in customs to let you know the charge due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and DROPSHIPHAIR.COM are not responsible for them.

DROPSHIPHAIR.COM will ship orders according to your service and carrier specification. In some cases, if we must ship later than expected, we may, at no cost to you, upgrade you shipping service to ensure the order is received on time. With the exception of Ground and Priority Mail services, carriers will require a signature and generally operate between 8am and 7pm on weekdays only, so please ensure someone will be able to sign for your package.

ATTN: International buyers - We have no control over customs duties and taxes and cannot predict what they may be. Customs policies vary widely from country to country. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. You may want to contact your local customs office for further information. We will make every effort to deliver within the time stated on DROPSHIPHAIR.COM but we will not be liable for any loss caused to you by late delivery. Please Order from DROPSHIPHAIR.COM with enough lead-time to prevent any loss or disappointment resulting from the delivery time as DROPSHIPHAIR.COM cannot be responsible for this. We cannot be held liable for items that do not arrive in the estimated time frame; this should be taken up with the shipping carrier. All orders once departing from our warehouse are then held responsible by the buyer (FOB—Shipping Point, Origin).

RETURNS

All returns must be in accordance with our Policy, Terms & Conditions. If you are not completely satisfied with your purchase and the item(s) meet the requirements for return, we will gladly accept your unopened item in its original packaging for exchange or store credit within 3 days of carrier confirmed delivery. It’s totally WORRY-FREE!

If more than 3 days have passed since deliver or if the item has been opened, it cannot be returned or exchanged. Additionally, the following items are not eligible for return or exchange without exception: any customized items (includes any color processed hair and hand-tied items), items on final sale or clearance, chemical and/or liquid items (includes shampoo, conditioner, treatment, etc), and any product not in original, unopened condition. NO exceptions. Simply follow the online instructions to below complete a return and upon receiving your unique RMA number, you can send the item(s) back to us in accordance with our terms & conditions. Returns sent without an RMA number on the outer package will be refused and returned to the sender, without exception.

Returns step by step guide:
1) Visit this Store Policy page and request an RMA number (link below)
2) Enter the full reason for your return and your preference of exchange or store credit. (We do not offer cash refunds)
3) We will get back to you right away with a returns address and RMA number. ***Please do not ship anything before you care contacted via email.
4) Send your item(s) back to us with RMA number clearly printed on the package
5) Once the item(s) are received we will quality check and approve the credit or exchange
6) When processing is complete, we will send a product exchange immediately with a confirmation email of shipment. For store credit, the coupon code will be provided
7) The return process is now complete.

Please note that the returned item is your responsibility until it reaches us, we therefore advise you send all returned items by a signed/tracked courier service that will insure your goods to their value and can provide you with tracking solutions should any problem arise. We are not liable for items that do not arrive with us or are deemed lost by your courier and no refunds, exchanges or store credit will be given on items that do not arrive back with us. Should a problem arise with your sent item and you have used a signed/tracked courier service, they will be able to help locate the item.

In accordance with Hygiene Legislation and our Terms & Conditions, the return of hair products is not accepted should the item show evidence of being opened or in any way tried on, used or worn. No chemical products can be returned. Upon quality inspection, should an item be returned to us in any unacceptable condition, the item will be shipped back to the buyer at the buyers expense. The returned product must be un-opened and in the same condition as when you received it. All packaging and labels must be in tact and in no way cut or damaged.

All returns must comply with these guidelines and will undergo a quality inspection upon their return. Online orders for services (ex: Consultations by phone and/or in per-son) ,are NON-REFUNDABLE, AND NON-TRANSFERABLE. NO EXCHANGE. ADDITIONAL SALON OPERATING TERM POLICIES APPLY TO THESE ITEMS, AS EXPRESSED ON THEIR RESPECTIVE PRODUCT DESCRIPTION PAGES. Upon approval of the return, our customer service will contact you directly via email to resolve the exchange or store credit issue.

CANCELLATIONS

Requests for order cancellation should be placed within 3 hours of order submission and must be sent in writing to info@DROPSHIPHAIR.COM, to avoid any penalty. Cancellations for orders of stock items (an inventoried item) must be received prior to our shipping a part or all of the order. Orders that have already shipped may not be canceled.

After the initial 3-hour grace period, the order has already begun processing and any cancellation will incur a fee equivalent to a minimum of 25% of the order total or the fee may be the sum of all costs incurred up to the point of cancellation, whichever is greater.

Custom items may already be in the processing stage at the time of your cancellation request.Canceling any or all of a custom order accrues handling, processing, contracting, labor, and, any and all materials used, and any and all production time used, at any point no less than 25% of the cost of the custom item. If you must cancel an order for a custom item, be aware that you are responsible for all costs associated with your order to the point of cancellation and we will enforce this to the full extent of the law, including the involvement of collection agencies and litigation, if necessary, without exception or delay.

INVALIDITY

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

GOVERNING LAW & JURISDICTION

Upon entering the DROPSHIPHAIR.COM site you are bound by these terms and conditions. These terms and conditions are to be construed in accordance with the laws the United States of America and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the State of New York. Any dispute in any way referable to the content of this site whether in respect of its trade marks, copyright or image content shall be resolved exclusively by arbitration the terms of which are to be agreed between DROPSHIPHAIR.COM and yourself and provide no right or recourse to any relief of the Courts whether interim or otherwise and that by accessing this site you waive your right for all time to any such right. Entire policy above &the Terms& Condtions constitute the entire agreement of the parties for on-line transactions and supersede any and all preceding and contemporaneous agreements between you and DROPSHIPHAIR.COM. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of DROPSHIPHAIR.COM.